Written Communcation Skills

Written Communication Skills

 

What is communication in general?

 

General communication includes talking, texting, e-mailing, blogging, notice boards etc. Communication is a way of telling someone something, or teaching someone something.

There are many forms of written communication. These include e-mail, blogging, texting etc.  Written communication is the process of communicating via type. The official definition of written communication skills is “to communicate using symbols”. Communication is necessary for us to interact with each other and to learn from each other. General communication would be used in the rainbow organisation to talk to clients and to teach them how to use talking books and to take orders from clients. The staff at rainbow communication would use general communication to interact with clients and other staff. They would communicate to give orders to other staff or to ask a colleague to do something.

 

E-mail

 

E-mail can be very important in the work place as it is a fast and effective way of communicating with colleagues. E-mail is necessary for colleagues and clients to interact with each other. For example, someone may need to tell you about an up coming meeting so they will send you an e-mail about it. It is important that you use clear, well written English so that the recipient can read and understand the message. It is important to proof read your e-mail before you send it. You could also ask for feedback to be certain that your e-mail is understood. E-mail improves communication between staff and clients as it is a fast and efficient way of getting a message to someone. E-mail could cause problems if it is not used properly, for example if you sign up to web sites using your company e-mail address it will cause the company to receive a lot of spam mail and a lot of annoyance.

 

Letters

 

There are a few different types of letters. Acceptance letters for accepting a job, Acknowledgement letters to let someone know that you have received their message, application letters to apply for a job, refusal letters to turn down a job or resignation letters to notify your employer that you are leaving a position. A letter should begin with a brief introduction explaining what it’s about. Then after you have written your message there should be a summary that sums up the letter. Letters are a professional way to communicate with clients, but if they are used frequently, the company’s address could be passed on to mailing lists. Mailing lists would cause the company to receive a lot of unwanted letters. Letters are also not a very fast way of communication as it may take a day or two to reach the intended person, depending on where they live. An employee at the rainbow charity would use a letter if they were writing to a client or if they wanted to send instructions with a product. It is important that you use a clear and easy to read font.